Using your clinic’s DVM STAT portal, select a service, provide the case history, and upload diagnostics and imaging. Radiology and ultrasound can integrate with our PACS via a quick one-time setup, enabling seamless one-click image transfer.

For ECC consults, you have two options:

• Call the STAT line to speak with a board-certified criticalist immediately for unstable or time-sensitive cases

• Submit a case online through your portal. If you choose online submission for ECC, a criticalist will call you within 30 minutes of submission or you can call the STAT line directly after submission.

For all other specialties:
Cases are submitted online through your secure portal, just as described above.

Want to see how fast and easy this is?
Watch the short walkthrough video here to see exactly how to submit a case from your portal.

For ECC consults, you are connected directly with a board-certified criticalist by phone for real-time case guidance.

For all other services, a board-certified specialist is matched to your case and reviews your submission promptly. We provide consultations 7 days a week, with reports returned in under 24 hours and often within a few hours, depending on service and STAT option selected. (Exact turnaround times are listed later in this FAQ.)

Once your report is finalized, a secure communication chat opens at the bottom of the case record (accessed in your DVM STAT EMR portal). This functions like a private communication log for ongoing questions or to provide case updates.

You can submit follow-up questions or clarifications at any time that is convenient for you. Messages in the private communication chat are delivered via email to the address selected when the case was submitted (most commonly your medical records email, with the option to include the individual doctor’s email). Your specialist can then respond when they are back on shift, allowing for flexible, asynchronous communication without requiring you to block out time in your busy schedule.

If you prefer live discussion for clarification, you may request a phone call for surgery consults, oncology consults and ECC consults.

You receive a structured consultation report with diagnostic plans, treatment strategies, monitoring recommendations, client communication guidance and literature resources. Reports are delivered in both PDF and digital formats for immediate use in your medical record and easy sharing with your team.

Teleconsult reports are designed to be practical and actionable, with clear next steps you can implement right away in your practice.

Want to see the depth of our reports before you submit a case?
You can view sample consultation reports for each specialty here.

Move forward with specialist-backed confidence while keeping the patient under your care and within your clinic. Your private communication chat window remains open for follow-up questions, and each consult includes one free brief follow-up within 21 days to support evolving cases or clarification needs.

Many cases benefit from ongoing co-management, particularly in specialties such as dermatology, cardiology, neurology, oncology, and internal medicine. Your consulting specialist remains available to help guide next steps as the case evolves over time, allowing you to continue managing care locally with specialty-level support.

• Even after case submission, our specialists remain available for ongoing questions via email.‍ ‍

• We offer phone availability for urgent cases thought the following services:

  • ECC - 24/7/365 by calling the STAT line

  • Surgery - by appointment

  • Oncology - by appointment

• Many consults include a brief case follow-up within 21 days

  • Internal Medicine

  • Cardiology

  • Oncology

  • Neurology

  • Dermatology